Sustainability - Our Progress in 2023

Emission Reductions

On our way to achieving net-zero emissions by 2040, we are working to reduce our Scope 1 & 2 emissions by 95% and our Scope 3 emissions by 50% (both against a 2019 baseline) by 2030.

In 2023 we reduced  Scope 1 & 2 emissions by

84%

compared to 2019

Our reduction thus far has been primarily due to our transition to 100% renewable electricity across our offices through the purchase of unbundled energy attribute certificates (EACs), of which 98% is purchased within the country where the electricity is consumed.

In 2023 we reduced  Scope 3 emissions by

22%

compared to 2019

Emissions in this scope account for 97% of all GHG emissions reported by Booking Holdings and its brands. They include the indirect emissions generated within our supply chain. We engaged with major vendors (representing around 50% of our 2023 emissions) to encourage them in measuring, reporting, and reducing their GHG emissions, while also improving our own data quality in this category. Emissions from our travel provider partners are not included. Nonetheless, we are committed to continuing to work closely with our partners to assist them in strengthening and reaching their emission reduction targets.

BHI Emissions Chart

Diversity, Equity, & Inclusion:

Our goal is to create workplaces and ways of working that advance and celebrate DEI. This not only aims to provide a safe working environment, but one that benefits from diverse perspectives, allowing for a more holistic approach to business decision-making.

2023 Key Diversity Metrics
Privacy regulations restrict our ability to report on the ethnic and racial diversity of our employees for the large majority of our workforce. As part of our ongoing inclusivity efforts, we continue to explore options that might allow the collection of data voluntarily on a global scale.

140

nationalities represented across Booking Holdings and its brands

47%

of our approximately 23,600 full-time employees are women

26%

women in technology³

32%

women in leadership

45%

women promoted (across all promotions)⁴

49%

women hired across all hires

52%

women exits across all exits

Vendor Diversity Program Launch

In 2023, we launched a formalized Vendor Diversity Program across Booking Holdings and its brands. This program focuses on fostering partnerships with diverse vendors in sourcing and procurement opportunities. We strive to work with diverse vendors who embody our values of providing superior services and value while maintaining the highest levels of quality and cost competitiveness. In support of this program, we obtained access to an expansive global database consisting of over 6 million diverse and more sustainable vendors.

Volunteering

Communities make our business possible, and in turn, we aim to support them with knowledge, funding, and other resources. To help achieve this goal, we give all employees paid time off to volunteer and encourage brand-led initiatives aimed at giving back to local communities.

2023 Volunteering & Donation Data

663

causes supported

$2,555,000

total employee and company donations

5,590

employees engaged in volunteer work

28,380

hours spent volunteering

Human Rights

We are committed to respecting and promoting human rights in line with recognized international standards and principles⁶. Our approach to human rights can be found in our Human Rights Statement and is exemplified by Booking Holdings’ Modern Slavery Statement. We further outline our expectations towards ourselves and our partners in our Code of Conduct and our Supplier Code of Conduct. Our approach is guided and informed by the UN Guiding Principles on Business and Human Rights and the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct. In 2023, we continued to progress our approach to assess, prevent, and mitigate potential negative human rights impacts. Read more about our approach and policies in the Compliance & Ethics section and our 2023 Sustainability Report.

Accommodations & Transportation

In 2022, we set the target that over 50% of our 2027 bookings will be made on more sustainable offerings across our platforms. We are proud to have set up the necessary foundations and systems over the past two years. We were one of the first in our industry to encourage our partners to display their sustainable progress and in 2023, over 40% of bookings were made on more sustainable offerings based on the target’s original methodology. Now that the industry and its regulators are coalescing around unified standards, we will be revising our methodology to align with this approach.

More than 1.4 million accommodations across our platforms have shared information about their sustainability-related practices.

Over 16,000 accommodation partners have attained third party certifications⁷ related to sustainability practices.

Collaborating and Advocating for a More Sustainable Industry

Our progress toward making sustainable travel an accessible reality relies on the invaluable participation, feedback, and support of our peers and partners in the travel industry and beyond, and we will continue to collaborate extensively with these and other stakeholders.

Booking.com & UN Tourism Partner to Provide Online Sustainability Training

In 2023, Booking.com deepened its longstanding relationship with United Nations Tourism to launch an online training series for travel providers seeking to enhance the sustainability of their accommodations. The program offers four free online courses led by experts and academics, focusing on local community engagement, energy and greenhouse gas management, food and waste management, and water management. The courses are globally accessible, including for travel providers that do not have accommodations listed on Booking.com.

Booking.com’s BeCause partnership

In 2023, Booking.com partnered with enterprise software provider BeCause, allowing the use of a dedicated API that gives Booking.com real-time data updates about accommodations with recognized third-party sustainability certifications. This makes it possible for Booking.com to accurately and efficiently present up-to-date information about the certifications of those accommodations, empowering travelers to make informed choices about more sustainable travel. Such information is key to building a more sustainable industry, with 57% of global travelers saying they would feel better about staying in a particular accommodation with a sustainability certification.⁸

Empowering Travelers: Agoda's Eco Deals Program and Partnership with WWF

In 2023, Agoda expanded its ongoing partnership with WWF, raising an additional $250,000 for their conservation efforts through its Eco Deals Program. The program entails Agoda donating one dollar to WWF’s projects across Southeast Asia for every booking made at participating properties, with travelers receiving discounts of up to 15% in return.

Agoda’s Hotel Sustainability Training Partnership with GSTC in India and Thailand

In 2023, Agoda maintained its collaboration with GSTC, providing sustainability training to hoteliers. Building on successful sessions in Singapore and Taiwan in 2022, Agoda extended training to Thailand in partnership with the Ministry of Tourism and Sports (MOTS) and the Tourism Authority of Thailand (TAT), and to India in collaboration with the Government of Goa. To date, more than 200 hoteliers have participated in the training sessions.

FOOTNOTES
^3. Corrected from the figure reported in the Company’s 2023 10-K, which under-counted certain technology workers.
^4. Percentage of women promoted out of the total of all employees promoted.
^5. “Diverse vendor” is defined as a business at least 51% owned and operated by an individual or group that is part of a traditionally underrepresented or underserved group.
^6. These include the Universal Declaration of Human Rights; UN Guiding Principles on Business and Human Rights; International Covenant on Civil and Political Rights; International Covenant on Economic, Social and Cultural Rights; The International Labour Organization’s (ILO) Declaration on Fundamental Principles and Rights at Work; and the Organisation for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises.
^7. More details on certification bodies here: https://partner.booking.com/en-us/learn-more/getting-certified#question-160951
^8. According to Booking.com’s 2023 Sustainable Travel Report.

Our Progress in 2023

Progress 2023

Recent Reports & Documents

2023 Sustainability Report

U.S. EEO-1 Data

Climate Action Plan

Reducing Our Impact on the Planet

Emission Reductions

84%

22%

Supporting People and Communities

Diversity, Equity, & Inclusion:

Volunteering

Human Rights

Enabling More Sustainable Travel

Accommodations & Transportation

Collaborating and Advocating for a More Sustainable Industry

Booking.com & UN Tourism Partner to Provide Online Sustainability Training

Booking.com’s BeCause partnership

Empowering Travelers: Agoda's Eco Deals Program and Partnership with WWF

Agoda’s Hotel Sustainability Training Partnership with GSTC in India and Thailand

Booking.com

Priceline

Agoda

KAYAK

OpenTable