Our Progress in 2023

We work towards our sustainability commitments by engaging responsibly with the world around us, running our own operations accordingly and shaping the way travelers experience the world for the better. We believe more sustainable travel is of unquestionable and urgent importance, and we aim to transform the travel industry together with our partners and peers.

Progress 2023

Emission Reductions

On our way to achieving net-zero emissions by 2040, we are working to reduce our Scope 1 & 2 emissions by 95% and our Scope 3 emissions by 50% (both against a 2019 baseline) by 2030.

In 2023 we reduced 
Scope 1 & 2 emissions by

84%

compared to 2019

Our reduction thus far has been primarily due to our transition to 100% renewable electricity across our offices through the purchase of unbundled energy attribute certificates (EACs), of which 98% is purchased within the country where the electricity is consumed.

In 2023 we reduced 
Scope 3 emissions by

22%

compared to 2019

Emissions in this scope account for 97% of all GHG emissions reported by Booking Holdings and its brands. They include the indirect emissions generated within our supply chain. We engaged with major vendors (representing around 50% of our 2023 emissions) to encourage them in measuring, reporting, and reducing their GHG emissions, while also improving our own data quality in this category. Emissions from our travel provider partners are not included. Nonetheless, we are committed to continuing to work closely with our partners to assist them in strengthening and reaching their emission reduction targets.

BHI Emissions Chart

Accommodations & Transportation

In 2022, we set the target that over 50% of our 2027 bookings will be made on more sustainable offerings across our platforms. We are proud to have set up the necessary foundations and systems over the past two years. We were one of the first in our industry to encourage our partners to display their sustainable progress and in 2023, over 40% of bookings were made on more sustainable offerings based on the target’s original methodology. Now that the industry and its regulators are coalescing around unified standards, we will be revising our methodology to align with this approach.

Visitors

More than 1.4 million accommodations across our platforms have shared information about their sustainability-related practices.

Visitors
Stair climbing

Over 16,000 accommodation partners have attained third party certifications7 related to sustainability practices.

Collaborating and Advocating for a More Sustainable Industry

Our progress toward making sustainable travel an accessible reality relies on the invaluable participation, feedback, and support of our peers and partners in the travel industry and beyond, and we will continue to collaborate extensively with these and other stakeholders.

In 2023, Booking.com deepened its longstanding relationship with United Nations Tourism to launch an online training series for travel providers seeking to enhance the sustainability of their accommodations. The program offers four free online courses led by experts and academics, focusing on local community engagement, energy and greenhouse gas management, food and waste management, and water management. The courses are globally accessible, including for travel providers that do not have accommodations listed on Booking.com.

In 2023, Booking.com partnered with enterprise software provider BeCause, allowing the use of a dedicated API that gives Booking.com real-time data updates about accommodations with recognized third-party sustainability certifications. This makes it possible for Booking.com to accurately and efficiently present up-to-date information about the certifications of those accommodations, empowering travelers to make informed choices about more sustainable travel. Such information is key to building a more sustainable industry, with 57% of global travelers saying they would feel better about staying in a particular accommodation with a sustainability certification.8

In 2023, Agoda expanded its ongoing partnership with WWF, raising an additional $250,000 for their conservation efforts through its Eco Deals Program. The program entails Agoda donating one dollar to WWF’s projects across Southeast Asia for every booking made at participating properties, with travelers receiving discounts of up to 15% in return.

In 2023, Agoda maintained its collaboration with GSTC, providing sustainability training to hoteliers. Building on successful sessions in Singapore and Taiwan in 2022, Agoda extended training to Thailand in partnership with the Ministry of Tourism and Sports (MOTS) and the Tourism Authority of Thailand (TAT), and to India in collaboration with the Government of Goa. To date, more than 200 hoteliers have participated in the training sessions.

FOOTNOTES
3. We publicly disclose EEO-1 data covering the U.S. market, as it is one of the few countries where we can legally collect this data due to global privacy laws.
4. Corrected from the figure reported in the Company’s 2023 10-K, which under-counted certain technology workers.
5. “Diverse vendor” is defined as a business at least 51% owned and operated by an individual or group that is part of a traditionally underrepresented or underserved group.
6. These include the Universal Declaration of Human Rights; UN Guiding Principles on Business and Human Rights; International Covenant on Civil and Political Rights; International Covenant on Economic, Social and Cultural Rights; The International Labour Organization’s (ILO) Declaration on Fundamental Principles and Rights at Work; and the Organisation for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises.
7. More details on certification bodies here: https://partner.booking.com/en-us/learn-more/getting-certified#question-160951
8. According to Booking.com’s 2023 Sustainable Travel Report.

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