Sustainability Overview

As the world’s leading provider of online travel and related services, we acknowledge our responsibility to help make sure there is always a world worth experiencing. By staying committed to our values, providing excellent services to our customers, and partnering for positive change, we aim to make it possible for our  employees and communities, the travel industry, and our planet to thrive.

The travel industry acts as a powerful driver of global economics as well as a pathway to shared knowledge, culture, and experience. However, travel also comes with significant sustainability-related risks and impacts. The need for greater awareness and action is therefore inextricably tied to the long-term viability of our industry, and we remain focused on contributing to sustainable development within our business and beyond. Our strategy builds on three commitments:


To operate our business more sustainably and build a culture of sustainability.


To make it easier for travelers to make more sustainable travel choices.


To catalyze sustainable travel growth through external collaboration.

Kate Heiny

Kate Heiny


“In addition to reducing our own impact, we recognize the critical need for continued work with peers and partners to create a more sustainable travel ecosystem, leveraging our capacity to touch the journeys of millions of travelers each year.”

1. The Glasgow Declaration on Climate Action in Tourism is led by UN Tourism in collaboration with the Travel Foundation and aligns tourism stakeholders with the climate goals set out in the Paris Agreement.
2. The Science-Based Targets initiative (SBTi) defines and promotes best practices in science-based target setting for emissions reductions.