Finance Norwalk, Connecticut, USA

Senior Analyst, GBS Operations

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands:, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit and follow us on X (formerly known as Twitter) @BookingHoldings.

Booking Holdings is currently undergoing a Global Finance Transformation that will drive effective finance support for business management, promote strong governance and control in the organization; and have a world-class finance organization in terms of execution and efficiency. 

This role will be critical to the Global Business Services (GBS) Operations organization in assisting with the execution of critical initiatives related to process excellence. The position will be expected to drive change through influence, relationships, communications, and execution. This individual will have experience working between the business and Financial Technology / Financial Systems to develop standardized, streamlined, harmonized, and optimized processes with a focus on automation, scalability, and controls. In addition, this position supports the Knowledge Management content and development of new content related to processes and operational excellence (OpEx). Lastly, this position will work alongside the VP and Sr Manager of GBS Operations to create and support a culture of continuous improvement, making it easier for people to work efficiently. This position requires action orientation and continual task-level contribution to the initiatives. 

In this role you will get to:

  • Support the foundational build and the expansion of the GBS OpEX strategy.

  • This is a hands-on role, diving deep to understand the current situation and processes in the business and thinking big to understand the blockers and issues that utilize an in-depth understanding of finance benchmarking and best practices to support strategic multistep CI initiatives.

  • Support project scoping and planning by documenting project goals, requirements, KPIs, roadmap, and main deliverables. 

  • By incorporating Lean Six Sigma methodology and analytics into organizational methodology, this role will not only identify and analyze business processes but also significantly improve them, leading to enhanced efficiency, reduced costs, and driving operational excellence.

  • Collaborate with teams to integrate technology solutions that support process optimization and drive innovation and integration of new technologies and quality initiatives into projects and activities in the organization.

  • Support and enhance the Knowledge Management content for GBS Operations – Process Excellence, including, but not limited to, inventory and mapping of current-state process maps, systems, taxonomies, tools, business process master lists, and repository governance.

What you have:

  • Bachelor's Degree

  • 3-5 years of relevant experience, preferably in a consulting environment, driving value and managing/supporting a wide range of initiatives

  • Green Belt Certification in Lean Six Sigma or other relevant certifications preferred

  • Experience leading through influence (not positional power)

  • Experience with Signavio and Celonis process mining tool implementations

  • Working knowledge of Power BI, RPA tools

  • Ability to work independently and lead process improvement initiatives from conception to implementation

  • Effective influence skills that contribute to collaborative environments

  • Demonstrated ability of lean principles/tools and project management methodologies

  • Problem solver with a can-do attitude and team player

  • Robust analytical, presentation, and problem-solving skills, with the ability to interpret complex data

  • Excellent communication and interpersonal skills to collaborate effectively across different teams

  • Experience operating in and driving alignment and consensus in a complex and matrix environment

  • Experience working with global teams, capable of bringing together stakeholders to align requirements and drive improvements

  • Accommodation of meetings in different time zones, as needed.

  • Familiarity with G-Suite is a plus

  • PMP or related certifications are a plus

Our Commitment to Diversity 

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of job related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.

The base salary range for Connecticut and the NYC-metro area is $105,300-$128,700.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here. In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more! 

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email with your request. M/F/V/D/S


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