Finance Norwalk, Connecticut, USA

Head of Transformation – Global Business Services

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands:, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit and follow us on X (formerly known as Twitter) @BookingHoldings.

Booking Holdings is currently undergoing a Finance Transformation initiative that will drive effective finance support for business management; promote strong governance and control in the organization; and have a world-class finance organization in terms of execution and efficiency.

This role will lead the Transformation functions (Enterprise Program Management Office/EPMO, Communications & Change Management, Master Data, Operational Excellence, Financial Systems, and Data & Analytics) at BHI as we undergo our critical Finance Transformation initiative. They will partner closely with our GPO and our Operations functions, reporting to the Head of Global Business Services. 

They will support the organizational strategy to drive towards a modern technology, process, and organizational model (future state), to improve the overall efficiency and effectiveness of the finance organization. They will work daily with BHI and brand leaders in Finance and leverage their experience with operational excellence and in a global business services environment to drive change and reach success for the enterprise.

Position will report into the Head of Global Business Services – and support the organizational strategy to drive towards a modern technology , process, and organizational model – future state target operating model – in order to improve on the overall efficiency and effectiveness of the finance organization (doing the right things / doing things right).

Success for this individual will consist of 4 things

  • Developing a culture of continuous improvement across the Transformation organization 

  • Creating standard ways of working across the PMO, Opex, etc to effectively scale these services across brands – developing an “as-a-service” model for project management, data, analytics, communications, and change to name a few 

  • Driving GBS Strategy through effective stakeholder relationships, business partners, and transition oversight for new services moving into Shared Service Centers 

  • Building effective performance scorecards – to demonstrate the value and impact of the GBS agenda 

In this role you will get to:

  • Partner with brand and GBS leaders daily to execute the CFO Finance vision and strategy; manage strategic alignment with external partners, and consistently measure execution to that strategy

  •  Leverage lean principles to help the organization reduce complexity and promote “one version of the truth” as we implement and expand our data and reporting platform

  • Collaborate in setting direction for the Operational Excellence program and work with finance leadership to design and pilot foundational training and principles to be rolled out across the organization – define North Star for Operational Excellence

  • Partner with analytics and master data teams to define data-driven frameworks and processes to identify, measure, and manage transformation program success focusing on business value

  • Work with the department Director of GBS Operations to Drive Finance annual OKR and planning cycles and develop and drive recurring processes to ensure cross-functional commitment to deliver on key goals

  • Partner with EPMO, and respective teams to identify, scope, and prioritize projects based on business needs – work with Finance functions to develop and articulate clear business case and outcome-based KPIs 

  • Work closely with GBS finance leads and corporate FP&A to develop a clear approach for future investments, improve processes to develop business cases, and report on progress against a base case

  • Work with the Organizational Change Management team within GBS and across corporate functions to improve information flow, and visibility of GBS operations and scope of services 

What you have:

  • Bachelor's Degree, MBA Preferred

  • 12+ years of experience as a Finance Transformation leader

  • Proven people leader, capable of coaching, mentoring, and developing people 

  • Strong communicator – with experience working in highly federated, independent, and decentralized business units/brands

  • Strong analytical skills: able to link financial results to operational performance drivers  – and use data to drive decisions and strategic direction 

  • Experience working in a global business environment with a sound understanding of global processes and transactional flows

  • Clear thinking/problem solving: successfully led projects/process improvements within finance functions; able to quickly link finance to operations (foundations in operational excellence) 

  • Strong work ethic, linked to execution, and department vision 

  • PMP or related discipline (Scrum, Agile)

  • Operational excellence (Lean expert preferred) 

  • Experience leading, and/ or establishing Shared Services / Global Business Services Model  

Our Commitment to Diversity 

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of job related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $235,800-$288,200.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here. In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more! 

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email with your request. M/F/V/D/S


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