Compliance Norwalk, Connecticut, USA

Director, Global Investigation Services

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. 

At Booking Holdings, our values are the principles that guide us and give us purpose.  Our collective commitment to our value of Absolute Integrity is woven into everything we do. The Director, Global Investigations Services, will be a key member of our Compliance & Ethics team, responsible for the implementation and continuous improvement of a world-class investigation program for our incredible global business, which touches the lives of millions of people every day.  The Director, Global Investigations Services, will report to the VP, Investigations and will partner closely with our brands to design, enhance, and operationalize effective compliance investigations across the business.

In this role you will get to:

  • Lead the design and implementation of revised governance in key areas of the investigations program, including:

    • in coordination with Legal, Compliance & Ethics, and other relevant stakeholders, develop, coordinate, and implement a centralized playbook for investigation best practices to be utilized globally and across brands and regions;

    • maintain comprehensive and up-to-date knowledge and understanding of the legal  and regulatory requirements and developments relating to investigations across diverse jurisdictions, with a focus on case management, responding to concern raisers, and documenting and reporting investigation outcomes in light of DOJ guidance, the EU Whistleblowing Directive, the UK Advisory, Conciliation and Arbitration Service, and other relevant legislation and regulator guidance;

    • oversee concern-raising hotline, including intake, triage, and assignment of all concerns with the ultimate goal of continuously improving the speak-up culture

    • review and advise on effective training and awareness materials related to investigations performed by other functions (HR, Security, etc.);

    • monitor the effectiveness of our investigation program in detecting, and responding to potential violations of law, regulations, or internal policies and controls; and continuously improve and maintain the investigation program consistent with published guidance on effective investigations

  • Lead day-to-day management of global investigation docket, including oversight of active investigations from case assignment to case closure and review and approval of case closure reports to ensure quality and consistency

  • Engage with senior leaders, Legal, and Compliance & Ethics stakeholders in connection with investigation progress and outcomes

  • Leverage technology to enhance investigation program effectiveness.  Play a critical role in defining key investigation metrics and developing and deploying processes, systems, and tools to monitor, measure, and report on investigation outcomes and trends in real-time; ensure meaningful and consistent reporting of investigation metrics; drive data analysis to support improved risk assessment by compliance teams

  • Work across brands and with numerous stakeholders to ensure proportionate and consistent discipline, appropriate remediation, and root cause analysis in the wake of investigations  

  • Develop investigation program presentations, dashboards, reports, and other materials for senior management, business leaders, and other relevant stakeholders.

  • Lead, manage, and partake in other strategic initiatives and special projects as needed.

What you have:

  • JD or equivalent required

  • Experience investigating complex compliance concerns in a matrixed and cross-jurisdictional environment

  • Experience designing and implementing company-wide investigation best practices, including relating to the intake of concerns, communications with concern raisers, conducting interviews, and drafting investigation reports that can withstand internal and external scrutiny

  • Experience supporting a diverse and global team 

  • Proven experience driving investigation excellence with large-scale global programs

  • Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus 

  • Experience selecting and working with vendors using analytical and problem-solving skills, with the ability to plan and execute at strategic and tactical levels

  • Displays the highest levels of integrity

  • Outstanding verbal and written communication skills, with excellent presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders  

  • Proven success communicating effectively with stakeholders at all levels globally

  • Excellent presentation skills with a polished and professional demeanor

Our Commitment to Diversity 

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of job related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $201,600-$246,400.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here. In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more! 

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email with your request. M/F/V/D/S


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