Finance Norwalk, Connecticut, USA

VP, Global Delivery

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion.

Job Overview

Booking Holdings is looking for a leader to partner with the Brands in designing and executing  the Global Talent Sourcing Strategy.  The strategy would involve identifying and setting up a set of delivery centers located in favorable cost structures across the world. In addition, we would like to build technical expertise within these centers, referred to as ‘Centers of Expertise’ to serve Booking.com and other Brands.  This leader will also be responsible for partnering with Global Procurement and the Brands to identify a set of Partners to augment and accelerate the global delivery model.

 

This a critical leadership role for Booking Holdings and the leader requires expertise in setting up technology/BPO Delivery centers for a Fortune 500 company.  The leader must enable decision making support to evaluate projects, identify opportunities for reducing redundancy, propose staffing and operating models, set up a deeply local playbook to access talent, and drive scale and efficiency when appropriate with the other Brands. 

 

The role for 2021 H1 is to identify the key projects across brands, run pilots, drive the 2022 planning process (in Q3 2021) allowing to make big and strategic bets on this new delivery model. The VP, Global Delivery will also partner with leaders within Booking Holdings and our Brand leadership teams.

Responsibilities and Duties

Business Partnership and operating model development

  • Consult with leaders in Tax, HR, IT and Real Estate to construct and launch Delivery Center operating model

  • Consult with senior executives and business leaders in articulating the delivery groups value proposition, capabilities and working business models to identify steady, aggressive demand rate for specific work processes to be shifted offshore

  • Partner with brand leaders to drive work definition and adherence, quality standards and best practices for all work processes shifted to the Delivery Center

Execution and Performance Management

  • Program Management leadership – monitoring progress of work migrations and status of operations to provide an integrated view to senior leaders

  • Partner with leaders in our Global Delivery Centers to ensure business needs are met and SLAs are adhered to

  • Evaluates operating results of various Delivery Centers  in terms of labor and facilities cost 

  • Drive process improvements and performs trend analysis for Delivery Centers

  • Responsible for development of expansion business plans for Delivery Centers

Leadership

  • Ability to manage and inspire a cross-functional global team

  • Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.

  • Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with with Directors, Vice Presidents, and Business owners

  • Monitor and ensure compliance with company policies and procedures 

  • The position requires strong collaborative, communication and change management skills

  • Global awareness and sensitive to multiple cultures

Qualifications

  • Bachelor’s Degree in Finance, Technology, Business Administration or commensurate experience or educational background.   Masters Preferred.

  • Substantial knowledge (12+) to drive transformation, innovation and cost savings for Fortune 500 companies. Ability to set up culture, governance and operating models in owned and 3rd party locations. 

  • Expertise in technology, managed complex IT or Product portfolios. BPR/Global Business Service setup and operations. Setting up Centers to deliver on a specific technical expertise. 

  • 25%-50% of travel during normal circumstances

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 

  • Booking.com

  • KAYAK

  • priceline

  • agoda

  • Rentalcars.com

  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/SO  

Our Brands