Finance Norwalk, Connecticut, USA

Technical Program Manager, COE Program

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. 

Job Overview

A key enabler of COE program success is the establishment of strong program management capabilities and enablement of robust technology & IT processes in the organization. The technical program manager is a critical role in the organization as we establish the COE operating model in global locations and accelerate change through the COE Program. 

This role requires influencing stakeholders at many levels, leveraging IT, data, tools, solutioning, agility, leadership and grit to align various functional leaders towards a common purpose. The technical program manager would need to work cross-functionally with IT functional stakeholders across several Booking Holdings’ brands to determine priority workstreams and ensure successful completion of key milestones throughout the program lifecycle. This role would have about 50% of focus on the IT workstream and the rest 50% on Project Management, and one or two other workstreams (Risk, Data Privacy).

 

The technical program manager is responsible for leading the IT work stream focused on the “build” and the “run” of our COEs (both current and planned). This would involve strong technical and business acumen,  project/program management capabilities, executing strategic initiatives, working with and coaching various functional teams, establishing new processes as needed for the program management COE.

Responsibilities and Duties

  • Drives the IT workstream for the COE program while  prioritizing and driving other key workstreams, programs and projects; independently leads cross functional stakeholders towards common solutions that drive the COE program forward

  • Proactively identifies and provides input into the development of Project Management strategies, policies, procedures, standards, methods including tools and templates

  • Manages vendor outsourcing contract and governance

  • Prepares, maintains and submits timely and comprehensive activity/progress/status reports 

  • Provide direction and stewardship for IT and other functions across the holdings portfolio companies and brands – working across functions and our global COE locations to engage sponsors and project stakeholders; leads, drives solutioning and execution for new functions wishing to utilize the COE locations

  • Leads maturity of COEs by driving workstreams focused on bringing new capabilities to COE delivery – will need to work closely with COE leaders globally

  • Work with IT teams across the holdings companies portfolio to ensure seamless employee experience and digital enablement for new hires

  • Work with Data Privacy, Risk and compliance teams to ensure privacy of personal data for COE employees and maintaining Booking Holdings brands compliance with international GDPR regulations

  • Manage issues, risks, change controls

  • Develop strong relationships with key internal and external customers and third-parties

  • Be a change champion and work with the change management team to build awareness and excitement around the COE program

  • Builds, manages, and tracks the COE project plan; coordinates meetings as per the program governance approach

Qualifications

  • Bachelor's degree

  • 3-5 years of experience

  • IT and tech savvy with working knowledge of or experience with OKTA, JIRA, ServiceNow, Workday platforms

  • Bias for execution and someone who can also dig into the details with the front-line teams

  • Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making

  • Project management skills; will have demonstrated the ability to push projects over the finish line with sound planning and persistent execution; will understand how to align resources, seek the input of key constituents, and manage others to achieve desired results

  • Superior problem solving skills, leadership qualities, influencing, communicating, and consulting skills, team/interpersonal skills.  Ability to work collaboratively with others from any functional area or background, to influence thinking, and gain acceptance.  Ability to comfortably work with both technical and non-technical audiences and to work with and through all levels in an organization.

  • Outstanding ability to diagnose problems that may be related to process, technology, strategy, or people and to put in place a clear plan to overcome the problem.

  • Consultative style:  Ability to formulate and articulate a perspective and present it in a manner that generates understanding and alignment.

  • Self-motivated and capable of operating independently with limited oversight.  Strong sense of personal accountability for work tasks.

  • Comfortable acting in a role as individual contributor and influencer

  • Comfort dealing with ambiguity and a fast-paced entrepreneurial environment

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 

  • Booking.com

  • KAYAK

  • priceline

  • agoda

  • Rentalcars.com

  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

All compensation inquiries are to be sent to compensationinquiry@bookingholdings.com. Please note that only Connecticut based applicants will be responded to. Please confirm your name, Connecticut home address, the specific job you have applied to, and the date you made that application to allow us to respond to your inquiry. Due to inquiry volume, please expect up to 5 business days to receive our response. Note no adverse employment/hiring decisions will be made for exercising your rights as a resident of Connecticut.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/SO  

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