Technology London, United Kingdom

Technical Analyst

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.

Booking Holdings Financial Services (hereinafter “BHFS”) is based in the UK and provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards.

Job Summary

Support technical operations in a financially regulated environment, working with outsourced service providers to ensure operational resilience and continuous service improvements.

Key Responsibilities

  • Implementing and overseeing business and IT operations with a focus on operational resilience.

  • Working with the Brands’ product and technical teams to ensure seamless integration of workflow practices, including identifying and resolving any issues and risks that may arise.

  • Management and oversight of operational and security incidents affecting BHFSUK, liaising with outsourced service providers to ensure effective problem management and prevention of recurrence.

  • Review of forward schedule of change, future planning, and approval of material changes affecting BHFS.

  • Supporting BHFS’s corporate IT environment and providing a degree of end user support.

  • Representing the product and technology team as a subject matter expert supporting other functions such as Risk and Information Security.

  • Writing, reviewing, maintaining and updating technical and non-technical documents such as technical requirements, service level agreements, policies, procedures and processes.

  • Supporting the outsourcing and vendor management process, including regular review of MI reports and SLAs.

  • Supporting the completion of audits and risk assessments.

  • Supporting delivery of all new products and technology, ensuring regulatory compliance at all times.

  • Engaging and communicating effectively with colleagues, customers, suppliers, and other internal and external stakeholders.

  • Demonstrating ethical behaviour and business integrity.

  • Responding to major incident escalations, which could occur during or outside office hours.

Knowledge Skills & Abilities

  • Bachelor’s degree or equivalent program in Computer Science, Information Technology or Business Information Systems.

  • Minimum 3 years working in an IT function in a regulated financial services institution or within the Payments industry. 

  • Knowledge of IT Standard and Control frameworks such as ITIL and NIST.

  • Working knowledge and experience of incident management and change management practices.

  • Experience in working in a regulated financial services environment is a distinct advantage.

  • Experience of working in the Payments industry is preferable.

  • Experience of working in a heavily outsourced environment is preferable.

  • Working experience supporting end users in a corporate IT environment is an advantage.

  • Strong communication skills (written and oral).

  • Excellent interpersonal skills and ability to work with a wide range of stakeholders.

  • Ability to work in a cross-functional matrix environment.

  • Highly motivated. Ability to work under pressure and under own initiative.

  • Solution driven with demonstrated ability to meet deadlines and deliver results.

  • Regular meetings in the London office.

  • Infrequent non-essential international travel.

Our Brands