Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.
Leads and develops change management and communications approach, plan, and tactics to engage senior stakeholders, communicate to a global audience, and create awareness and excitement about the strategic transformation programs at Booking Holdings. The role’s current focus will be to drive change and comms for the Finance Business Optimization Center of Excellence (COE) program and evolve to support other strategic programs.
Responsibilities and Duties
Design, deliver, and support program & cross-brand change management and communication strategy for Booking Holdings transformation programs
Develop and support delivery of communications to stakeholders and impacted users through various communication channels (program site, email, newsletters, bite-sized videos, internal portals including social media etc.)
Support the program management team in communicating program status and key success metrics to leadership and various functional/brand stakeholders
Stand-up a cross-brand, cross-functional change champions network to drive change and communications at the local country levels
Liaise with corporate affairs & communications teams of Booking Holdings and its various brands as needed to identify the right comms vehicles, frequency, content, and audience for communications delivery
Measure change throughout the program life-cycle and develop change plans to address areas of concern/ improvements
5-8 years of experience
Knowledge of organizational change management frameworks and approaches (e.g. stakeholder commitment curve, ADKAR, etc.) with implementation experience, preferably in a large-scale transformation program with global, cross-functional stakeholders
Ability to understand and develop key messages to inform/ engage & influence senior stakeholders (VP, CXO levels)
Knowledge and experience in leveraging broad communications and engagement vehicles (e.g. – email, newsletter, sharepoint site, bite-sized videos, etc.)
Understanding of governance and operating models, especially in a global matrixed environment
Knowledge of Workday, Greenhouse, OKTA, SAP ERP systems is a plus
Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:
Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
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Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.
Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email firstname.lastname@example.org with your request. M/F/V/D/S
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