Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.
This Senior Manager, Business Integration role is responsible for supporting the Business Integration team through the management and/or governance of highly complex integration and x-brand strategic programs.
This role will specifically work at the holdings level on M&A integration (both pre-and post-integration activities), internal Brand integrations as well as supporting x-brand strategic initiatives.
Key Focuses include:
Development, maintenance, and optimization of an effective integration playbook
Core Integration & PMO driver for new BHI Brand acquisitions
Integration Bootcamp & Support for Brands
Governance Processes for Business Integration
Business & Operational Model Excellence to help deliver the expected value
The Senior Manager, Business Integration will facilitate the development of clear business objectives, scope, requirements & success criteria, create thorough planning documents, effectively manage dependencies, track & report the status of programs, highlight and manage through identified risks, support decision making and support the proper resource & budget allocation.
The role will report directly to the Director of Business Integration and will be based in Norwalk, CT. The company is ideally looking for someone with experience working in a fast-growth and innovative environment in the e-commerce space. This role will require working cross-functionally and internationally with the senior Brand executives and integration teams to help with the strategic growth of the business. This role will be capable of developing strong partnerships with senior business leaders and working in a highly collaborative way across a broad range of initiatives. The ideal candidate will be passionate about the value of ongoing process improvement, leveraging technology, and thriving in an evolving, fast-paced workplace. Qualified candidates will have meaningful experience working in post-merger integration, strategic program management, and business transformation.
Responsibilities and Duties
Develop strong & effective relationships and work with Corporate Development, Strategy, and Brand leaders on integration planning, KPIs, business requirements, process changes, optimization, and strategic programs
Develop plans for key initiatives and detailed roadmaps for the execution of strategic programs and business transformation implementation.
Responsible to manage every phase of complex programs, specifically:
Facilitate the development of a vision for programs towards clear business objectives, scope, requirements & success criteria, including the identification of opportunities to improve the impact & experience for our customers and partners, translating into business cases and getting buy-in from leadership
Create clear planning documents together with involved departments
Proactive identification and management of relevant dependencies (both within as well as across departments and 3rd parties) in order to minimize risks and challenges.
Regular tracking and reporting status and progress of all streams of work, highlighting where required, risks/issues to governance groups or team members
Enables teams & leaders to make quality decisions and support in prioritization exercises
Defines, executes, and maintains internal and external governance, with the objective of creating transparency and facilitating decision making through clear processes and accountability
Work in partnership with business units and functions leadership to ensure resources are allocated to the right work, within headcount and P&L budget.
Proactively manage risk, anticipate potential issues, and implement appropriate mitigations
Keep executive sponsors informed via program management of the enterprise-level integration dashboards for the portfolio of integrations and initiatives
Support Business Integration leader in driving the Booking Holdings level quarterly governance review process for integrations and strategic investments
Contribute to the maintenance and advancement of the Booking Holdings Integration Playbook which is a living document and engages in the coordination of business transformation initiatives and supports the development of initiative-level program management offices
A Bachelor’s degree, Business Administration or Operations; MBA is preferred
Minimum of 3-5 years of experience in post-merger integration and/or large x-enterprise strategic program management in e-commerce, B2C SaaS business, and/or a global software business
Preferable -2-4 years experience in business transformation
Innovative mindset & experience in e-commerce, B2C internet service, multi-brand & culture, and global/international business strategy are preferred
Experience leading a Program Management Office for multiple concurrent initiatives including planning, leading, and supporting post-merger integration, cross-functional / global transformation programs/initiatives, and facilitating discussions with executives
Experience in the design and implementation of change management programs including the development of a business case that identifies – why change, what will change, how, when, where, and whom it impacts (with possible outcomes and costs) as well as experience reengineering E2E business processes. (LEAN, Six Sigma or LEAN Sigma knowledge or certification is an asset)
Advanced proficiency in Project Management tools, Google Suite, PowerPoint, and Excel
Ability to be objective and think critically in consideration of leading practices that enable successful integrations
Demonstrated influence skills and ability to lead and collaborate with cross-functional management without a formal reporting relationship
Experience in identifying risks to project implementations and associated mitigation strategies
Demonstrated ability to understand and design business processes and design solutions
Strong interpersonal skills, maturity and good judgment, and capability of communicating with a diverse range of individuals. Ability to effectively communicate with all levels of the enterprise to successfully implement projects
Strong written communication skills and proven capacity to develop and deliver a point of view
Ability to travel internationally. Travel requirements can range from 40%- 50%
Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to travel across borders more freely, time zones, languages, and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:
Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity, and collaboration.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.
The base salary range for Connecticut and the NYC metro area is $169,200-$206,800.
Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state, and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.
Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email firstname.lastname@example.org with your request. M/F/V/D/S
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