Compliance Dublin, Ireland

Quality Lead – AML/KYC Operations

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion.

Booking Holdings Financial Services (hereinafter “BHFS”) is based in the UK and provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards

This job profile describes the requirements regarding expertise and competences to which the Quality Lead – AML/KYC Operations of BHFS must comply.  

The Quality Lead – AML/KYC Operations  is responsible for the operations team responsible for executing BHFS’s AML/CTF and FS program ensuring compliance with applicable laws, regulations and guidelines.  This role reports into the Head of AML/KYC Operations in BHFS.

Key Responsibilities:

  • Designing and Building out the Quality team within AML/KYC Operations to support EEA and UK New and Existing Customers and to support a Back Book Review.

  • Building out Processes, Procedures, and training needs for Quality Team

  • Develop and maintain comprehensive work-paper standards and templates

  • Ensure the firm’s Quality efforts meet the firm's policies and procedures; 

  • Maintain a process for tracking emerging trends

  • Assist the firm’s Head of AML/KYC Operations in responding to regulatory or law enforcement 

  • Contribute to the completion of the AML/CTF and FS Compliance Risk Assessment; 

  • Assist in the implementation of FCRM tooling for KYC/AML Operations.

  • Responsible for Quality – AML/KYC Operations related Audits 

Qualifications and Experience:

  • Bachelor's degree in law, business, finance, or accounting preferred; or Certified Anti-Money Laundering Specialist (CAMS) or similar ICA Diploma

  • At least 4+ years' experience in AML compliance/AML/KYC Operations, preferably at a large  financial institution with a European customer base, experience in payments an advantage

  • Demonstrable track record of independently implementing and leading complex investigations, managing an efficient case management framework (including policies, procedures, work-paper documentation templates/standards, job aids, Quality Assurance, monitoring against aging, and setting Key Performance/Risk Indicators for control-execution)

  • Good knowledge of local regulations and European Directives in connection with monitoring for financial crimes, requirements for conducting comprehensive investigations, and filing reports with law enforcement and regulators

  • Strong analytical skills, able to manipulate data, produce MI, and prepare reports; 

  • Proven experience providing effective oral and written communication

  • Ability to identify issues and develop risk-based solutions that satisfy relevant regulations while executing sound business judgement

  • Experience of supervising and managing a team, of varying levels of experience and subject matter expertise; experience developing AML/CTF and FS related training is an advantage

  • Excellent communication skills in English, both verbal and written 

  • Must have good planning and time management/prioritisation skills 

  • Ability to work independently and also to liaise with other departments 

  • Good interpersonal skills and ability to work in a matrix environment.

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 



  • priceline

  • agoda


  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Our Brands