Finance Norwalk, Connecticut, USA

Manager, Organizational Change Management

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. 

Job Overview

The OCM Manager will develop and deliver Organizational Change Management programs that create awareness, engage end-users and drive adoption of strategic initiatives. This role will be responsible end-to-end delivery of change programs, from strategy development through execution. The Lead wll partner with project management to integrate OCM activities into project plans, reporting status and identifying and mitigating any OCM issues or risks. 

Responsibilities and Duties

  • Create and implement change strategies using a structured methodology to drive end-user adoption of strategic initiatives   

  • Complete change impact and stakeholder assessments to build OCM plans 

  • Draft communications using many vehicles to engage stakeholders (e.g. leadership messages, town halls, newsletters, videos, etc.)  

  • Support training efforts by providing input on training needs, managing training deployment as needed, and creating training support documentation  (e.g. job aids, etc.) 

  • Gather stakeholder feedback and measure progress against change goals (e.g. conduct & analyze pulse surveys, facilitate focus groups)

  • Identify any end user resistance and develop plans to mitigate 

  • Build OCM activities into project plans, identifying and reporting status and managing issues or risks 


  • Bachelor's degree

  • 5-8 years of experience

  • Knowledge of and experience with Organizational Change Management methodologies and frameworks (e.g. Prosci, ADKAR, etc)

  • Experience with large scale and financial transformations a plus (e.g. ERPs) 

  • Experience in global programs a plus

About BKNG

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 



  • priceline

  • agoda


  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

All compensation inquiries are to be sent to Please note that only Connecticut based applicants will be responded to. Please confirm your name, Connecticut home address, the specific job you have applied to, and the date you made that application to allow us to respond to your inquiry. Due to inquiry volume, please expect up to 5 business days to receive our response. Note no adverse employment/hiring decisions will be made for exercising your rights as a resident of Connecticut.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email with your request. M/F/V/D/S

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