Communications Norwalk, Connecticut, USA

Manager, Global Communications

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. 

Job Overview

Booking Holdings, Inc. is seeking a Communications Manager to join the Global Communications team. The successful candidate will take a driving role in the team for co-developing and executing internal communications strategy, initiatives and events, while collaborating across the wider communications function to contribute to earned media strategy, social media and thought leadership. The successful candidate should have extensive experience in boosting alignment, engagement, collaboration, and creativity for employees worldwide at leading multinational corporate organizations, developing engaging strategic narratives, campaigns and content for a diverse employee base, and leveraging a range of channels and formats. Highly organized and results-driven, this person should also have experience working with senior business leaders, be comfortable working in a fast-paced high-tech organization, and have co-managed crises and issues communications responses across a complex organization. This person has the opportunity to have an impact in devising and driving critical initiatives within the Communications organization and will be a contributor to the success of the Communications function. The Manager will report to the Director Global Communications and support key members of the Communications teams at Booking Holdings and its brands.

Responsibilities and Duties

  • Taking a leading role in executing the global Communications strategy for Booking Holdings among employees, as well as collaborating with the team on wider media, social media, reputation, crisis and issues management. 

  • Evolving internal communication formats, channel strategy and cadence in line with distributed workforce and changing business realities.

  • Developing an approach to provide regular cross-company, cross-brand visibility on relevant projects, milestones, wins, developments and best practices, taking ownership for internal editorial calendars, and syncing closely with other communication teams across the company’s brands.

  • Planning and executing the marking of major company moments through live, hybrid and virtual events and content, scaling quality and impact.

  • Growing visibility of cross-company leadership teams, business units and initiatives to enhance breadth of employee knowledge and engagement

  • Exploring and implementing enhanced measurement methodologies and best practices for different channels and content formats to track and optimize internal communication company-wide and to different audiences.

  • Partner cross-functionally with HR, Compliance & Ethics, Sustainability, D&I Recruitment Marketing, and other departments to support in planning and execution of communication needs and create a consistent, coherent cadence of events and content for all internal stakeholders.

Qualifications

  • 8 years of progressive communications experience e.g. internal communications strategy and programs, media and social media management, crisis and issues communications etc.

  • Knowledge and experience of operating within a Holding Company structure.

  • Ability to influence and build effective relationships with key stakeholders, and use those relationships to enable the best possible outcome for Booking Holdings and employees.

  • People oriented; strong relationship and stakeholder management skills, able to engage with people across all levels, and from diverse backgrounds, and navigate large global organizations.

  • Strong project management skills, ability to run multiple projects concurrently and prioritize effectively. 

  • Understanding of business operations and organizational culture: which channels will work most effectively in different environments and why.

  • Ability to distill complex issues or ideas into simple, honest and compelling communication; avoiding jargon and matching language to the needs of colleagues.

  • Talent for speechwriting, developing presentations and content for senior executives.

  • Available to offer support outside of normal business hours, or travel, as required.

  • Strong technology skills are required.  

  • Experience in Microsoft Suite, Gmail, and Google Docs platform; familiarity with communication tools like Slack, Zoom and Workplace.

  • Ability to responsibly manage highly confidential and time sensitive information.

  • Knowledge of the e-commerce and travel industries.

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 

  • Booking.com

  • KAYAK

  • priceline

  • agoda

  • Rentalcars.com

  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $125,000 – $153,000.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/S

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