Technology Dublin, Ireland

IT Controller

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. 

Booking Holdings Financial Services (hereinafter “BHFS”) provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards.

Job Summary

Deliver the service model for BHFS, oversee compliance and ensure continuous service improvements.

Key Responsibilities

  • Run the IT Controllership function within BHFS including set up of  the operating rhythm, reporting mechanism and IT controls.

  • Maintain the Controllership and Operations calendar, ensuring it is up to date and reviewed regularly

  • Flag any upcoming activities to relevant stakeholders in a timely manner.

  • Document processes and roadmap for running the Controllership function including the management reporting and metrics.

  • Ensure relevant communication across all impacted areas.

  • Be the point of contact for IT and Security audit activity and regular reviews both internal and external.

  • Plan and monitor the resolution of any audit findings and ensure these are documented accordingly. Support action tracking follow up with Management. 

  • Verify that optimum controls are in place and operating effectively.

  • Work closely with the Service Delivery function to monitor and Review SLAs and KPIs and establish operating rhythm with Exec Team for reporting 

  • Ensure adequate oversight of Incident, Problem and Change as part of reporting metrics and continual service improvement in line with controls. 

  • Support the completion of annual risk assessments and any other risk work

  • Agree the pricing structure and any performance related service credits and present for approval.

  • Oversee delivery of all new technology and functionality, ensure relevant controls are updated and adhered to.

  • Ensure documentation meets required industry and corporate standards.

  • Oversee delivery of change in a controlled environment. 

Knowledge and Skills

  • Bachelor’s degree or equivalent program in Computer Science or Business Information Systems.

  • 3 to 4 years in a Controllership function.

  • Very organised with strong attention to detail

  • Experience in working in a regulated financial services environment is mandatory.

  • Proven track record and experience of controllership requirements in a regulated environment is mandatory. 

  • Excellent reporting and presentation skills, both written and verbal. Delivery of outputs to a high degree of accuracy.

  • Experience in working in Payments business is an advantage

  • Excellent interpersonal skills and ability to influence and negotiate with senior stakeholders.

  • Flexibility and positive attitude to change. Ability to work to tight deadlines in a fast paced environment.

  • Succinct Communicator – ability to break down complex issues and communicate at all levels in the organization.

  • Ability to work in a cross-functional matrix environment

  • High levels of commitment and energy

  • Highly motivated. Ability to work under pressure and under your own initiative.

  • Solution driven with demonstrated ability to meet deadlines and deliver results.

  • Strong knowledge of IT Standard and Control frameworks such as ITIL and NIST. 

  • Availability to travel to international locations as required.

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