Compliance NEW YORK, New York, USA

Head of State Regulatory & Exam Management

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion.

Booking Holdings Financial Services-US (hereinafter “BHFS-US”) is based in New York City, New York and provides financial services in the form of payment services and prepaid access products across all the brands. BHFS-US is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards.

Job Summary

 Booking Holdings Financial Services-US, is looking for a Head of State Regulatory & Exam Management with strong experience in Financial Services, specifically Money Transmission, to act as a critical partner to our business, helping develop, launch, and enable our mission to deliver a world-class payments operation to support Booking Holdings Inc’s brands.  The selected candidate will have the chance to witness firsthand the investment in digital technology that helps take the friction out of travel.

The Head of State Regulatory & Exam Management will assist in ensuring the business complies with laws, regulatory requirements, policies and procedures across the US business. You’ll report directly to the Chief Compliance Officer. 

Harnessing the strategic vision of the company this role will be responsible for managing the BHFS-US relationships with US State and Territory regulators.   Given the collaborative nature of the business you will be consistently partnering with the brands product, operations, engineering and marketing teams to ensure you understand the intricacies of operations, in addition to the international/global compliance teams.  

This opportunity represents an exceptional chance to embed yourself with one of the world’s most exciting organizations and help define the future for accessing travel experiences across the world. 

Key Responsibilities

The Head of State Regulatory & Exam Management will be a key part of the Compliance team and be instrumental in ensuring the organisation meets its strategic objectives under the umbrella of the Booking Holdings Inc family of Brands, with a particular focus on the US.

You will provide assurance to CCO that there are effective and efficient systems,  policies and procedures in place with respect to US State and Territory Money Transmission regulations and US/State Consumer Regulations and Rules, that they are well understood and respected by all employees, and that the company is complying with all regulatory requirements.  The Head of State Regulatory & Exam Management will:

  • Act as point of contact and manage US State Regulator relationship

  • Manage all US State Money Transmission Exams and Audits

  • Monitor, Evaluate and implement regulatory change management as required

  • Provide all monthly activity regulatory reporting to US State regulators

  • Responsible for creating, implementing and training on all money transmission Policies, programs and procedures

  • Responsible for annual money transmission risk assessments

  • Manage, with assistance from partners, all issue remediation identified either externally or internally with regards to money transmission or consumer regulatory requirements

  • Ensure business is compliant with all State regulatory requirements, updates, filings, renewals, etc

  • Create, implement and manage all internal money transmission oversight and reporting for CCO and Board of Directors

  • Responsible for ensuring all applicable partners and agents (internally and externally) receive money transmission training

  • Responsible for and manage money transmission fraud investigations as required

  • Assist CCO on all US Consumer Regulatory matters in Deputy Consumer Compliance role

Knowledge and Skills

  • 10-12 years of Money Transmission Exam and Relationship management experience

  • Extensive knowledge of Money Transmission regulations and requirements

  • Experience in implementing Money Transmission policies, programs and procedures

  • Experience with implementing new products with regards to Money Transmission licensing and Prepaid Access Rule

  • Extensive experience working with cross functional teams including product, operations, IT, legal, audit

  • Extensive experience working with outside law firms for the purpose of Money Transmission

  • Working knowledge of consumer regulations that apply to MSBs and providers of Prepaid Access

  • Knowledge of US State and Territory Money Transmission Regulations; 

  • Knowledge of US State and Territory Escheatment/Unclaimed Property requirements; 

  • Knowledge of compliance requirements for MTL, MSBs and Providers of Prepaid Access

  • Enhance compliance culture within organization and broader brands

Our Brands