Finance Norwalk, Connecticut, USA

Global Process Owner, Order to Cash

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, Priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion.

Job Overview

Booking Holdings is responsible for effective finance support for business management; strong governance and control in the organization; and maintaining a world-class finance organization in terms of execution and efficiency. As part of our Global Business Services team we are building a leadership team that will focus largely on establishing Global Process Ownership (R2R, P2P, O2C) and transformation roles. To support this initiative, we are hiring for a Global Process Owner, Order to Cash within the Global Business Services organization.  This role can be US remote or Amsterdam, NL based. 

Responsibilities and Duties

The Global Process Owner, Order-to-Cash, will report to the VP GBS at Booking Holdings and is responsible for the end to end order to cash business process. 

This role serves as the custodian of the overall Order-to-Cash (O2C) process and is responsible for the process design at a global level. In conjunction with the newly formed Global Business Services organization and Finance Transformation teams, this role assesses and articulates business requirements, analyzes design options, and seeks out and assesses process simplification opportunities. 

The Global Process Owner (GPO) is responsible for the governance and proactive development and enhancement of their end-to-end process across the enterprise.  The GPO must collaborate with various stakeholders to ensure effective and efficient process operations and identification and leverage of cross-process synergies.  The GPO also monitors process performance and prioritizes and drives process-related investment decisions.  Additionally, the GPO is accountable for ensuring process compliance with all relevant legislation and company procedures. 

The GPO Order to Cash will be responsible for: 

  • Collaborating with IT, CFOs, Controllers, GBS, and Finance Transformation Office on system implementations and enhancement initiatives

  • Partnering with Business unit leaders and Order to Cash teams to drive ongoing business process improvements 

  • Providing SME knowledge for Order to Cash process, including current ways of working across brands, business process management, systems, and objectives

  • Understanding current status of collections process including strategies, past dues, and partner payment patterns

  • Reviewing end-to-end process performance and providing ongoing governance for process adoption and business demand

  • Participating in governance management boards to provide input on items such as process scope and service delivery and assist in resolving operational issues 

  • Building business cases to quantify the cost and value of process opportunities and advocate for funding as necessary

  • Developing prioritization of process related improvements and opportunities

  • Collaborating with the business, corporate, and Enterprise Business Services to ensure resources are properly trained on processes, policies, and systems


The Ideal Candidate will have experience:

  • Translating strategy into operational goals, objectives, and an order to cash process roadmap

  • Leading the execution of a global strategy for an end-to-end order to cash process including associated policies and technologies

  • Implementing new systems supporting collections, billing, cash application, and Cash Forecasting processes

  • Prioritizing process related improvements and opportunities and building business cases to quantify cost/ benefit position 

  • Making key decisions related to business process management, including target setting, process performance, and financial management

  • Driving major process redesign efforts and be accountable for implementation

  • Managing effectively through times of crisis and ambiguity


  • BS degree in Accounting, Finance, or General Management (CPA, or MBA preferred) 

  • Program and project management experience required

  • Formal continuous improvement (e.g. LEAN / Six Sigma) and project management (e.g. PMP) certification/training desirable.

  • Minimum 10 years of Finance and Accounting experience in a complex multinational organization, ideally related to management of Order-to-Cash processes

  • Experience leading and supporting cross functional business services with an emphasis on Finance and Accounting functions

  • Experience with Shared Services and/ or Outsourced Service Delivery Models 

  • Demonstrated experience working in a matrixed global environment

  • Demonstrable experience of executing process transformation initiatives or delivering enterprise systems

  • In-depth understanding of Order-to-Cash leading practices and experience with Oracle, SAP, trade promotion management systems and associated tools 

  • Experience with application and implementation of RPA and AI technologies within Order-to-Cash process desirable

  • Proven Leadership of teams and order to cash process 

  • Ability to influence and drive change at all levels of the organization 

  • 25% average during normal circumstances 

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 



  • Priceline

  • Agoda


  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email with your request. M/F/V/D/SO  

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