Compliance Dublin, Ireland

Global Operational Risk Manager

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion.

Booking Holdings Financial Services (hereinafter “BHFS”) is based in Dublin, Ireland and provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards.

Job Overview

The Global Operational Risk Manager is responsible for Operational Risk within the Booking family of businesses. Operational Risks are potential failures in the day to day business activities including the systems, equipment, people, and process that supports and enables BHFS to execute on its vision of creating the Global Experience Marketplace. The role of Global Operational Risk Manager includes overseeing the control and management of the BHFS Risk Universe, specifically as they relate to business service providers and third party providers in the operational activities, focused on partner boarding, and customer support, and reporting these risks to the ELT on a monthly basis. The Global Operational Risk Manager is also responsible for managing Projects within the BHFS Organisational structure that are specifically related to the growth and development of BHFS, and its regulated activities.

The Global Operational Risk Manager will be part of the Risk Team, an independent "second line of defense” function, that is charged with proactively identifying potential operational risks and ensuring adequate controls are in place to guard against financial loss.  The Operational Risk Management Team is also responsible for assessing the effectiveness of the control environment through ongoing independent challenges and targeted reviews as well as other Compliance, Conduct & Operational Risk framework. Ensuring there is an adequate business continuity plan in place for the business activities. Ensure that all regulated activities are in line with the required control environment, as stipulated in the risk control framework.

Responsible for supporting the global business in the growth and development of payment activities in BHFS. Also responsible for applying a Risk and Control framework to various special projects associated with the growth and development of BHFS such as system integrations, process flow design and efficiencies, etc.. Organising the Risk Control map for BHFS in line with the Risk Appetite of the organisation.  The role includes protecting the company’s assets from risk of loss due to credit risk, chargeback exposure, and fraud risk, and assessing the need for collateral. 

This role will be remote until the office in Dublin is open.

Responsibilities and Duties

  • Ownership of the Risks associated with business service providers, both internal and external.

  • Ensure TPRM policy is effective and updated regularly.

  • Engage as a key Liaison between the business units and the BHFS regulated entity regarding key risks. 

  • Assessment of business models in the context of due diligence and compliance with the guidelines of the NCA and payment institutions.

  • Monitor policy implementation and validate adherence

  • Manage the Risk and Control of Special projects.

  • Drive efforts to ensure timely remediation of issues relating to policy non-compliance and emerging risk

  • Ensure the Business Continuity Plan and the Disaster Recovery Plans are updated and managed.

  • You will identify potential threats and create plans to prevent and mitigate problems.

  • Monthly reporting.

  • Internal contact for risk management and compliance inquiries.

  • Training of partners and customers on risk management processes.

  • Manage analyst staff as required


  • Third level degree qualification preferable at certificate, diploma or degree level or equivalent.

Years of Relevant Job Experience

  • 3-5 year's experience in the payments or online travel industry or in the risk management of online ecommerce business in the European market.

  • Performance of managing BCP and DR plans for regulated entities.

  • Assessment of business models in the context of due diligence and compliance with the guidelines of the NCA and payment institutions.

  • Managing a team of risk analysts and overseeing the key risk management functions of the team including key operational risks. 

  • Conducting assessments to define and analyze possible risks.

  • Evaluated the gravity of each risk by considering its consequences.

  • Audited processes and procedures.

  • Developed risk management controls and systems.

  • Designed processes to eliminate or mitigate potential risks.

  • Created contingency plans to manage crises.

  • Evaluated existing policies and procedures to find weaknesses.

  • Prepared reports and present recommendations.

  • Helped implement solutions and plans.

  • Evaluated employees’ risk awareness and trained them when necessary.

Requirements of Special Knowledge/Skills

  • Excellent interpersonal skills and ability to influence and negotiate with senior stakeholders.

  • Succinct Communicator – ability to break down complex issues and communicate at all levels in the organization.

  • Ability to work in a cross-functional matrix environment.

  • Excellent understanding of vulnerability management and associated tools and solutions.

  • Highly motivated. Ability to work under pressure and under your own initiative.

  • Solution driven with demonstrated ability to meet deadlines and deliver results.

  • Excellent analytical skills.

  • Some limited travel may be required.

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 



  • priceline

  • agoda


  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Any offer of employment will be subjected to the successful completion of pre-employment screening.

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