Finance Norwalk, Connecticut, USA

GBS RTR Operations Director

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. 

Job Overview

Booking Holdings is currently undergoing a Finance Transformation initiative that will drive effective finance/accounting support for business management; promote strong governance and control in the organization; and have a world-class finance organization in terms of execution and efficiency.

To support this transformation, we are hiring a GBS RTR Operations Director within the Global Business Services organization. This role, reporting to the VP, Assistant Controller & Global Process Owner, will be responsible for establishing functional objectives in line with the organization’s objectives, and overseeing solution delivery for global RTR function and accounting operations. The role manages a global team of people leaders and drives operations, engagement and development within a large diverse global stakeholder base.

The Global Business Services RTR Operations Director will be responsible for: 

  • Overseeing the global accounting operations team (over 25 individuals), which is charged with ensuring the integrity of consolidated financial statements (management and statutory) and supervising compliance with financial policies and procedures to ensure efficient execution of global financial processes.

  • Building, establishing, leading and scaling all aspects of operational accounting processes for BHIs brands globally, and associated with corporate accounting, revenue accounting, intercompany, leases, fixed assets, stock-based compensation, and COE finance.

  • Managing resources located in different time zones and cultures

  • Serving as a corporate liaison and business advisor on accounting and reporting process matters to the brand controllership teams, brand CFO’s and financial planning and analysis teams.

  • Providing leadership to drive alignment and process standardization across the Booking Holdings brands globally.

  • Leading process transformations and delivery of key record-to-report programs (on-going and future projects) across multiple global entities.

  • Partnering with global stakeholders to define clear roles and responsibilities and develop actionable plans for people, process and system integration.

  • Identifying and helping drive resolution of accounting issues that have an impact on the business and alerting  the technical accounting team.

  • Overseeing operational implementation of new accounting standards, policies & procedures to ensure consistency and compliance in partnership with the technical accounting team.

  • Liaising with risk and control and functional leads to ensure proper internal controls are in place.

  • Helping to define a strategic end-state that not only significantly improves the speed of the current close process, but also enhances control and governance mechanisms, increases transparency and reliability of data, is nimble enough to timely react to changes in the regulatory standards, is efficient and effective in its use of resources across locations and is well supported by a technology platform (“best in class”).

  • Identification and development of Key Performance Indicators (KPIs) to objectively and continually assess process performance and determine process health.

  • Lead benchmarking activities and continuous assessment of global process performance measures, driving measurable improvements in the process over time in partnership with GPOs. 

  • Establishing strong relationships with all levels of business cross-functional stakeholders, manage stakeholder expectations and facilitate discussions to ensure information flow, transparency, collaboration and effective execution of solutions aligned to business needs.

  • Model and cultivate a continuous- improvement mindset; Identifying and driving opportunities to centralize, automate or outsource activities in a scalable, sustainable and standardized manner.

  • Managing complexity and drive for standardization: Able to synthesize customer needs and challenges presented by multiple competing – internal and external – priorities with RTR functions. Make sound and timely decisions based on corporate needs while enforcing technology standards.

  • Collaborating with the business to ensure resources are properly trained on processes, policies, and systems.

  • Encourage collaboration and communication within and beyond the department; work effectively with leadership of other functional areas and with other divisional accounting leaders.

  • Work with direct reports to set performance-related goals and identify development opportunities. Provide ongoing informal and formal feedback.

  • Set and effectively communicate department strategy and priorities, in alignment with the broader division and company financial strategy


  • CPA/CA 

  • Bachelor’s Degree

  • Big 4 public accounting experience preferred and/or multinational corporate environment

  • 8-12 years experience in running Global Accounting Operations/GBS

  • Experience running accounting/finance operations in a shared-service model.

  • Technical Accounting experience 

  • Project management and/or transformation experience, a plus.

  • Ability to manage multiple priorities in a dynamic, rapidly growing and fluid organization. 

  • Ability to effectively communicate at various levels of the organization tailored appropriately to the audience. 

  • Candidates should demonstrate effective collaboration skills up, down and across the organization.

  • Maintain effectiveness in a continually evolving environment.

  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

  • Sound knowledge of US GAAP/IFRS and SOx

  • Experience with SAP and Blackline is preferred.

  • Experience with OneStream or Hyperion Financial Management is a plus.

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to travel across borders more freely, time zones, languages, and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:



  • priceline

  • agoda


  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity, and collaboration.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $183,600-$224,400.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state, and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email with your request. M/F/V/D/S

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