Compliance Dublin, Ireland

Fraud Manager

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion.

Booking Holdings Financial Services (hereinafter “BHFS”) is based in Dublin, Ireland and provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards.

Job Overview

The role of Fraud Manager for BHFS is a second line of defense function within the Risk team. As a second line of defense function, the Fraud manager for BHFS will be responsible for control activities implemented to prevent, detect and respond to fraudulent activity both internally and externally.

This role will be remote until the office in Dublin, Ireland is open.

Responsibilities and Duties

  • Reviewing all BHFS Policies & Procedures related to fraud control activities, to ensure adequate Fraud prevention and detection for each functional area

  • Recommending changes to Policies & Procedures where gaps to Fraud prevention exist

  • Assessing the overall Fraud Threat (both internal and external) for BHFS

  • Reporting to the Risk Committee on all Fraud related actions within BHFS

  • Support the First Line of Defence in identifying, assessing and mitigating fraud risks 

  • Providing oversight of activities performed by the First Line of Defence

Qualifications

  • Third level degree qualification preferable at certificate, diploma or degree level or equivalent.

Years of Relevant Job Experience

  • 3-5 year's experience in the payments or online travel industry or in the underwriting/ risk management of online ecommerce business in the European market

  • Previous experience working in fraud detection and prevention

  • Assessment of business models in the context of due diligence and compliance with the guidelines of the NCA and payment institutions.

  • Managing and overseeing key risk management functions including underwriting, transaction monitoring, and chargebacks

  • Evaluate & manage collateral and reserve accounts

  • Proactively monitoring of the customer portfolio.

  • Verification of adherence to compliance requirements and credit guidelines.

  • Monthly reporting.

  • Internal contact for fraud management queries

  • Training of partners and customers on fraud management processes.

  • Manage Fraud Policy in line with corporate requirements.

Requirements of Special Knowledge/Skills

  • Excellent interpersonal skills and ability to influence and negotiate with senior stakeholders.

  • Succinct Communicator – ability to break down complex issues and communicate at all levels in the organization.

  • Ability to work in a cross-functional matrix environment

  • Excellent understanding of vulnerability management a nd associated tools and solutions.

  • Highly motivated. Ability to work under pressure and under your own initiative.

  • Solution driven with demonstrated ability to meet deadlines and deliver results.

  • Excellent analytical skills.

Travel Required

  • Yes – 25%

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 

  • Booking.com

  • KAYAK

  • priceline

  • agoda

  • Rentalcars.com

  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

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