Compliance Norwalk, Connecticut, USA

Director, Regulatory Compliance

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. 

Job Overview

At Booking Holdings, our values are the principles that guide us and give us purpose.  Our collective commitment to our value of Absolute Integrity is woven into everything we do. The Director of Regulatory Compliance will be a key member of our Corporate Compliance & Ethics team, responsible for the development, implementation, and continuous improvement of a world-class compliance and ethics program for our incredible global business which touches the lives of millions of people every day.  The Director of Regulatory Compliance will report to the VP, Global Compliance & Ethics Operations and will partner closely with our brands to design, enhance, and operationalize effective compliance and ethics programs and initiatives across the business.

Responsibilities and Duties

  • Lead the design and implementation of programmatic compliance frameworks into the legal risk areas of Competition and Consumer Protection, including:

-In close collaboration with Legal, Compliance & Ethics, and other relevant stakeholders, develop, coordinate, and implement an integrated framework of standards, processes, and controls across the company to promote compliance with legal and regulatory requirements and corporate policies related to Competition and Consumer Protection.

-Maintain comprehensive and up-to-date knowledge and understanding of the Competition and Consumer Protection legal and regulatory environment, requirements, and developments relating to and impacting Booking Holdings’ global business and implement a process to update the relevant compliance standards and controls accordingly.

-Review and advise on effective training and awareness materials related to these compliance areas;

-Provide timely and accurate guidance related to Competition and Consumer Protection Compliance policies, risk assessment, training, etc.  

-Monitor the effectiveness of our Competition and Consumer Protection Compliance programs in preventing, detecting, and responding to potential violations of law, regulations, or internal policies and controls. This includes, where appropriate, directing and performing Compliance audits; and continuously improve and maintain the compliance program consistent with published guidance on effective compliance and industry practices. 

  • As a key member of the Compliance & Ethics team, play an integral role in supporting the effective implementation and continuous improvement of our overall compliance and ethics program covering a number of compliance and ethics subject matters (e.g., Anti-Bribery and Corruption, Antitrust/Competition, Conflict of Interest, Consumer Protection, FinCrime, Privacy, and Data Security). 

  • Participate in risk assessment, including reviewing and updating the process as necessary, planning and launching it, working closely with our brands to review results, planning and partaking in calibration sessions, and preparing presentations for senior management.  

  • With the VP, Compliance & Ethics Operations, manage and support the implementation of key compliance and ethics processes, initiatives, and projects, including, in addition to risk assessment, standards, policies, procedures, and controls, third party risk management, and human rights risk management, among others.

  • Leverage technology to enhance program effectiveness. Play a key role in defining key compliance metrics and developing and deploying processes, systems, and tools to monitor, measure, and report on compliance outcomes in real time. 

  • Develop compliance and ethics program presentations, dashboards, reports, and other materials for senior management, business leaders, and other relevant stakeholders.

  • Lead, manage, and partake in other strategic initiatives and special projects as needed.

Qualifications

  • J.D. Degree or equivalent required

  • 7+ years of relevant experience in a corporate Compliance or Legal department or a law firm focusing on regulatory compliance

  • Experience designing and implementing both company-wide programs and function-specific compliance  and ethics programs

  • Experience supporting cross-functional teams with an emphasis on Legal and/or Compliance & Ethics functions

  • Proven experience driving operational excellence with large scale global programs

  • Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus 

  • Significant experience with project management and systems implementation

  • Experience selecting and working with vendors using analytical and problem-solving skills, with ability to plan and execute at strategic and tactical levels

  • Displays highest levels of integrity

  • Outstanding verbal and written communication skills, with excellent presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders  

  • Proven success communicating effectively with stakeholders at all levels globally

  • Excellent presentation skills with polished and professional demeanor

  • Ability to manage complex projects and deliver wide range of content with multiple stakeholders

  • Fluent with metrics and how to evaluate the effectiveness of compliance and ethics programs in driving significant business impact

  • Team player and natural collaborator, but also comfortable moving projects forward independently

  • Confident and possesses ability to remain calm in stressful situations

  • Highly responsible, accountable, takes ownership, and can accomplish tough tasks

  • Meticulous attention to detail

  • Continuous appetite for learning, growth, development, and continuous improvement

  • Strong decision-making, solid judgment, critical thinking, creativity, and problem-solving skills

  • Ability to multitask, prioritize, and organize work to meet deadlines

  • Ability to travel approximately 10%

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 

  • Booking.com

  • KAYAK

  • priceline

  • agoda

  • Rentalcars.com

  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

All compensation inquiries are to be sent to compensationinquiry@bookingholdings.com. Please note that only Connecticut based applicants will be responded to. Please confirm your name, Connecticut home address, the specific job you have applied to, and the date you made that application to allow us to respond to your inquiry. Due to inquiry volume, please expect up to 5 business days to receive our response. Note no adverse employment/hiring decisions will be made for exercising your rights as a resident of Connecticut.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/S

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