Technology Norwalk, Connecticut, USA

Director, Program Management

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. The company has embarked on an exciting journey of its own as it expands into FinTech and the “Connected Trip” which adds flights, taxis, attractions and other products in a single consumer experience making it easier for everyone to experience the world. Security and Safety plays a central role in the growth of the portfolio not least because of our desire to advance a consumer trust proposition and positioning this as a competitive differentiator. 

Job Overview

The Program Director for Booking Holdings Inc. (BHI) Security and Safety Operations is an extension of the newly appointed BHI Chief Security Officer role and will act as the implementer of an ambitious plan to further enhance, coordinate and optimize operations across the six brand companies (the BHI brand portfolio companies). Your initial focus will be on cybersecurity extending to safety capabilities in the future. The CSO has three initial goals which you will actively support and drive across the BHI brands: (1) Adding Shared Value – advancing cybersecurity as a common good across the portfolio; (2) Playing to Our Strengths – leverage the brand security leadership skills and their team’s expert capabilities across the entire portfolio and, (3) Taking undifferentiated Work of our Plates – Leveraging shared services for non-differentiated capabilities. 

The Program Director will participate in the development of strategy but be highly visible in the operationalization of decisions consistently using data insights and formal program management techniques to advance the objective. 

You will also serve as a sounding board in important situations and in that regard, act as a connector between the program’s contributors and of course, the brands and their business units who have a vested interest in seeing this program advance. 

Everything we do is on the basis of advancing our commitment to our customers, partners  and shareholders which is to earn, and keep, their trust by continually delivering a best-in-class security and safety program. 

Responsibilities and Duties

  • Define and track work being done by teams at an aggregated and disaggregated level

  • Allocation of resource tracking, risk identification and risk management, as well as a mechanism to manage change/tradeoff 

  • Steward of the Portfolio Management Process

  • Identify and track cross team and department dependencies

  • Structures and executes operational and strategic initiatives by gathering and synthesizing relevant data, leading analyses 

  • Drive short- and long-term growth of the business unit

  • Provides consultation to the CSO and the brand CISO leadership team in order to exercise and implement insights into the performance of the brands to achieve business unit goals 

  • Administrate setting annual and quarterly strategy, objectives and KPIs with brand CISOs

  • Reviews historical performance and creates strategic recommendations for business partners

  • Tracks and gives opinion in order to specify new products, processes, standards or operational plans, based upon the business strategy.

  • Works with different teams (e.g. Product, Tech, Marketing, Operations) on the launch of new products and campaigns & Coaches functional teams on new ways of doing business and influence them for a sustainable shift in behaviors and mindsets

  • Key point of contact for internal audit, compliance, risk, and finance topics

  • Leads the process to prepare of the strategic reviews presented to the Booking Holdings Leadership team and Board of Directors

  • Leads the communication coming from the BU to the local team(s) and to the rest of the company

  • Leads discussions on all strategic partnerships and central investments (only) for the brand security teams (whether negotiating the deal him/herself or coordinating the work through the local procurement teams)

Experience, Skills and Knowledge 

  • Experienced senior security Chief of Staff, Senior Program Manager or leader’s deputy role within or working for a large, matrixed organization 

  • 5+ years experience in supporting the setting of a strategic direction, delivering strategic objectives, aligning programs with the organization's strategic direction, and focusing on continuous improvement efforts within a complex technology organization

  • Program management expertise 

  • Excellent understanding of cybersecurity concepts, principles and practices.

  • Strong technical skills in the sphere of network security, application development, cloud security

  • Experience working in a fast-paced, technology-centric and/or online business

  • Proven ability to effectively prioritize and execute tasks with competing priorities; strong influencing skills to work with various service owners

  • Excellent communication, analytical and planning skills to manage the implementation of information security controls and services

  • Experience successfully delivering programs and/or multiple projects on-time, in scope, on budget and on quality based on agreed business goals

  • Capable of anticipating needs and driving clarity on expectations

  • A solution-oriented mindset, with the ability to exercise good professional judgment

  • Policy development, program management and strategy development  

  • Experience in outsourced/insourced operations tasks and activities 

  • Resilient. Able to work under high-pressure situations, meet challenging timelines and be the calming, reassuring leader in times of emergency or crisis

  • Experience working in an online environment and experience with programs such as NIST CSF, ISO, SOX, GDPR, CCPA, NIST CSF and other related compliance frameworks

  • Proven ability to be a visionary by creating or adopting new strategies that take into consideration the changing cyber-landscape 

  • Excellent presentation skills, especially with senior executive audiences

  • Strong knowledge or business experience in other business units or functional areas outside Security

  • Excellent conceptual problem-solving skills with demonstrated ability to bring structure to vaguely defined problems, pragmatically scope problems and manage execution 

  • Organizational and political agility; developed negotiation and influence skills

  • Unquestionable personal code of ethics, integrity, diversity and trust

  • Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment

Knowledge of:

  • National and international cybersecurity, data security and privacy laws, regulations, policies, standards and ethics 

  • Risk management processes (e.g., methods for assessing and mitigating risk)

  • Information assurance principles used to manage risks related to the use, processing, storage, and transmission of information or data

  • Industry-standard and organizationally accepted analysis principles and methods.

  • Information technology (IT) supply chain security and risk management policies, requirements, and procedures

Qualifications

  • Bachelor’s degree, computer science, security and risk management or business management 

  • CISSP, CISM or similar advantageous 

  • Advanced (5-8 years) of relevant job experience

  • Less than 20% travel required 

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 

  • Booking.com

  • KAYAK

  • priceline

  • agoda

  • Rentalcars.com

  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/SO  

Our Brands