Human Resources Norwalk, Connecticut, USA

Director, HR PMO & Change Management

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. 

Job Overview

At Booking Holdings one of our most important values is: The Sum is Greater Than Our Parts – Our strength lies in our people, and success is contingent upon our ability to work as one team to succeed in our mission to make it easier for everyone to experience the world. As a highly successful holding company over several unique, global brands it can be a challenge to create a unified, cohesive employee experience. This is a new role and will evolve our thinking around how we better leverage our size and scale, shared communities of practice, and operate more efficiently/effectively.


This role Director, HR Program Management Office & Change Management will be responsible for building out a team over several verticals – HR Portfolio; Change Management; and Diversity, Inclusion, & Belonging. The company is looking for someone who has experience working with CHROs as well as Brand level HR/People & Culture teams. To be successful in this role you will need to develop strong partnerships with senior business leaders and work in a highly collaborative way across a broad range of HR professionals. First we need to start by understanding our current state processes and unique Brand needs. Once a baseline has been established for a minimum viable product (MVP) this role will overtime evaluate, recommend process improvements, and create our roadmap for change and help us to successfully execute against it year after year. 


This role needs to be a leader in process improvement & excellence tools, business process methodologies and well-versed in the craft of HR. Ideal candidates have a mixture of experience working in top tier global management consulting or professional services firms and internal HR roles. Including a demonstrated track record of highly effective stakeholder management and experience with influencing C-Suite leaders to drive outcomes. 

Responsibilities and Duties

  • Lead our Change Management & Comms function to ensure successful adoption of center lead initiatives across the HR Portfolio. Build our first central HR PMO, leveraging the existing PM infrastructure within the Brand HR teams, Finance, Tech, Legal, etc. 

  • Build rapport and respect with the People Leadership Team (Brand CHROs) and their key HR SMEs by key area of focus – to include, but not limited to: TA, Talent, HRBP/Advisory, HR Ops, HR Tech/Systems, OD, Total Rewards, and DIB.

  • Deliverables for 1H 2022 will be to canvas all BHI and Brand people processes, understanding unique Brand needs, opportunities for improvement, and economies of scale. For 2H 2022 the primary objective would be to develop a roadmap of priorities and synergies, and secure leadership buy-in.

  • Responsible for leading Cross Brand People initiatives that drive synergies in the company – ensuring successful adoption of all change programs and that benefits / ROI is achieved.

  • Implement a business process methodology framework to determine the most ideal outcomes for our customers (employees, prospective candidates, etc.) – Design Thinking, process improvement/excellence, Six Sigma or other continuous improvement tools. As well as, establishing a successful Governance model and cadence.

  • Develop and evolve our People Strategy and its corresponding roadmap, and execute against over a 1-3 year time horizon.


  • Bachelor’s degree in Business, Organizational Development, Human Resources or other related field is required.

  • Advanced degree in I/O Psychology, Organizational Behavior, Organizational Development, or related field strongly preferred.

  • 12+ years of experience as a HR transformation leader, in-house or consulting.

  • Ability to lead cross-functional collaboration in a high matrixed, complex, and fast moving environment. Capable of managing multiple stakeholders with competing priorities

  • Strong and sophisticated influencing skills, excellent communication and comfortable at all levels of the organization. “Global Thinker” – well versed in working in a large, global, and decentralized organization. Able to flex and adapt your style to new cultures and ways of working.

  • Ability to develop strategies, a clear vision of the path forward, and to execute against it – challenges assumptions and norms about “the way things are done”.

  • Able to function well within ambiguity and tell a clear story with data/insights. 

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 



  • priceline

  • agoda


  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

All compensation inquiries are to be sent to Please note that only Connecticut based applicants will be responded to. Please confirm your name, Connecticut home address, the specific job you have applied to, and the date you made that application to allow us to respond to your inquiry. Due to inquiry volume, please expect up to 5 business days to receive our response. Note no adverse employment/hiring decisions will be made for exercising your rights as a resident of Connecticut.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email with your request. M/F/V/D/SO  

Our Brands