Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. 

At Booking Holdings, our values guide us and give us purpose. Our collective commitment to Absolute Integrity is woven into everything we do.
The Director, Global Compliance Training & Communications is a key member of our Global Compliance & Ethics team and the head of the training and communication function of our compliance and ethics program. As such, the Director, Global Compliance Training & Communications is responsible for the effective design and implementation of our compliance training and communications program, including developing and articulating the strategic vision and plan for the program, working closely and collaboratively with our brand Compliance & Ethics teams to implement them, and measuring and reporting on the program’s effectiveness and continuous improvement. Our training and communications function also supports other departments within Legal and Finance with their compliance training needs and the Director, Global Compliance Training & Communications works with these stakeholders to incorporate their requirements into the overall training and communications plan and support them with training development and implementation. The Director, Global Compliance Training & Communications reports to the VP, Global Compliance & Ethics Operations. The role leads a team and partners with, advises, and supports numerous stakeholders across our global business.

In this role you will get to:

• Create and articulate a compelling vision and strategy for the compliance training and communications function aligned with the overall vision and strategy for our Global Compliance & Ethics Program.

• Develop a comprehensive training and communications plan tailored to our business, responsive to applicable legal and regulatory requirements, and effective in relaying information to the relevant audience(s) across Booking Holdings and our brands. Work with the compliance training and communications teams at our brands and other key stakeholders to develop brand-specific training and communications plans incorporating global requirements as well as brand-specific needs. Ensure brand-specific compliance training and communications initiatives align with the global plan.   

• Implement guidelines that ensure compliance training and communications across Booking Holdings are designed and implemented in a consistent, effective, efficient, risk-based, and sustainable manner. Proactively engage with stakeholders and serve as a subject matter expert and a valuable resource to the organization on compliance training and communications.

• Collaborate with cross-functional teams to develop processes that support the creation of tailored course materials that can be used by specific brands or at a regional or local level. 

• Drive innovation in training and communications design and deployment promoting effective training approaches, leveraging data and technology in our learning processes, and fostering a culture of continuous improvement using data insights to shape the compliance & ethics learning roadmap and priorities.

• Own and drive the implementation of all compliance training and communications initiatives. Develop and deploy processes to monitor training effectiveness, including dashboards, reports, and presentations for the Compliance Leadership Team, senior management, and the Board’s Audit Committee.

• Deploy surveys to measure the company’s culture of compliance and ethics, including survey design, launches, and robust analysis, insights, and reporting of survey results.  

• Drive and continuously improve company-wide programs and initiatives that teach and promote company values and behaviors, such as Ethics Moments, our Ethics Ambassador Program, and Global Ethics Day.

• Collaborate with other Compliance & Ethics team members to create and launch communications campaigns to accompany rollouts of policies and procedures and promote and support the company’s ethical culture. 

• Manage external service providers supporting our training and communications strategic objectives, projects, and initiatives.

• Manage the training and communications budget and spend.

• Manage the training and communications team, promoting a team culture of excellence, integrity, innovation, optimism and enthusiasm, and customer focus.

What you have:

• Bachelor’s Degree required. Advanced degree a plus, especially a law degree

• 8+ years of relevant experience, preferably in a corporate compliance and ethics department 

• Experience leading a compliance training and communications function, including strategic planning and program ownership from design through implementation

• Background in training and communications design, instructional design, curriculum development, diversity & inclusion program development, or relevant learning/cognitive principles a plus

• 5+ years of prior managerial experience

• Experience designing and delivering both company-wide programs and function-specific programs

• Experience supporting cross-functional teams, especially Compliance & Ethics or Legal functions

• Proven experience driving operational excellence with large-scale global programs

• Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus 

• Significant experience with project management and systems implementation

• Experience selecting and working with vendors using analytical and problem-solving skills, with the ability to plan and execute at strategic and tactical levels

• Displays the highest levels of integrity

• Outstanding verbal and written communication skills, with excellent presentation skills and demonstrated ability to be clear and concise when communicating with global stakeholders  

• Proven success communicating effectively with stakeholders at all levels globally

• Excellent presentation skills with a polished and professional demeanor

• Ability to manage complex projects and deliver a wide range of content with multiple stakeholders

• Fluent with metrics and how to evaluate the effectiveness of learning programs in driving significant business impact

• Team player and natural collaborator, but also comfortable moving projects forward independently

• Confident and possesses the ability to remain calm in stressful situations

• Highly responsible, accountable, take ownership, and can accomplish tough tasks

• Meticulous attention to detail

• Continuous appetite for learning, growth, development, and continuous improvement

• Strong decision-making, solid judgment, critical thinking, creativity, and problem-solving skills

• Ability to multitask, prioritize, and organize work to meet deadlines

Our Commitment to Diversity 

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of job related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $179,100-$218,900.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here. In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more! 

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/S

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