Compliance Norwalk, Connecticut, USA

Director, Global Compliance Training and Communications

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion.

Job Overview

Booking Holdings currently supports the compliance & ethics training and communications needs for the corporate office as well as each of the Booking Holdings brands to ensure that employees across the organization have the knowledge, resources and tools to achieve The Right Results, The Right Way. We are seeking a Director of Compliance Training and Communications, reporting to the VP-Global Compliance & Ethics Operations. As a key member of the corporate compliance & ethics team, this individual will run a world-class compliance & ethics training and communications function in terms of execution, efficiency and continuous improvement. This position will partner closely with the brands to create and implement effective compliance & ethics training and communications in 2021 and beyond.

Responsibilities and Duties

The Director of Global Compliance Training and Communications will be responsible for leading and executing the compliance and ethics training and communications strategy, setting the stage for future direction of the training function, through:

  • Identifying training needs and developing a comprehensive program to raise awareness of compliance & ethics expectations and reduce the risk of new and existing employees violating applicable laws and regulations.

  • Creating communications campaigns for a global audience to accompany rollouts of policies and procedures to support and enhance the company’s ethical culture.

  • Enhancing company-wide programs that teach and strengthen company values and behaviors across the employee life cycle, resulting in a consistent learning experience across the organization.

  • Facilitating discussions and decisions to build an appropriate design and strategy for training and communications, putting the learner first with the belief that compliance & ethics training can be transformational.

  • Collaborating with cross-functional teams to develop processes that support the creation of tailored course materials that can be used by specific brands or at a regional or local level. 

  • Owning and driving the Ethics Moments training initiative and creating other content for leaders to incorporate into business meetings and other settings.

  • Creating training specifically for managers to support an ethical “tone at the middle.”

  • Building data-driven and technology-enabled learning processes, including analytics, dashboards, and a culture of continuous improvement using data insights to shape the compliance & ethics learning roadmap and priorities.

  • Developing and deploying processes to monitor training effectiveness and gathering data and metrics for reporting to the Chief Compliance Officer and Audit Committee.

  • Identifying, negotiating with and managing training vendors and providers best suited to create multimodal content consistent with the company’s training and communications needs.

  • Working with appropriate teams to manage training and communications budget and validate costs and benefits of vendors and providers.

  • Acting as an in-house learning design subject matter expert and delivering presentations to company stakeholders.

  • Ensuring course materials are compliant with current accessibility standards.

Qualifications

  • Bachelor’s Degree required. Advanced degree a plus, especially in management, instructional design, or education/training

  • 7+ years of relevant experience, preferably in a L&D or compliance environment or similar function setting strategy and owning programs from conception through execution

  • Background in instructional design, training and learning design, curriculum development, diversity & inclusion program development, and/or relevant learning/cognitive principles

  • 2-3+ years of prior managerial experience

  • Experience designing and delivering both company-wide programs and function-specific programs

  • Experience supporting cross functional teams with an emphasis on Legal and/or compliance & ethics functions

  • Proven experience driving operational excellence with large scale global programs

  • Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus 

  • Significant experience with project management and systems implementation

  • Experience selecting and working with vendors using analytical and problem-solving skills, with ability to plan and execute at strategic and tactical levels

  • Displays highest levels of integrity

  • Outstanding verbal and written communication skills, with excellent presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders  

  • Proven success communicating effectively with stakeholders at all levels globally

  • Excellent presentation skills with polished and professional demeanor

  • Ability to manage complex projects and deliver wide range of content with multiple stakeholders

  • Fluent with metrics and how to evaluate the effectiveness of learning programs in driving significant business impact

  • Team player and natural collaborator, but also comfortable moving projects forward independently

  • Confident and possesses ability to remain calm in stressful situations

  • Highly responsible, accountable, takes ownership, and can accomplish tough tasks

  • Meticulous attention to detail

  • Continuous appetite for learning, growth, development and continuous improvement

  • Strong decision-making, solid judgment, critical thinking, creativity, and problem-solving skills

  • Ability to multitask, prioritize, and organize work to meet deadlines

  • Ability to travel approximately 10%

About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 

  • Booking.com

  • KAYAK

  • priceline

  • agoda

  • Rentalcars.com

  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/SO 

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