Finance Norwalk, Connecticut, USA

Director, Enterprise PMO – Global Business Services

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, Priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion.

Job Overview

Booking Holdings is currently undergoing a Finance Transformation initiative that will drive effective finance support for business management; promote strong governance and control in the organization; and have a world-class finance organization in terms of execution and efficiency.

As part of this newly formed organization (Global Business Services) we are building a leadership team that will focus largely on establishing Global Process Ownership (R2R, P2P, C2C) and transformation roles (Operations Management, Process Improvement, Program Management, and Organizational Change Management). These roles will be a key enabler of change across the organization as we work to move our portfolio of brands (, Priceline, Agoda, Kayak, and Open Table) towards a common way of working.

A key enabler of success is the establishment of project management capabilities in the organization. This is a critical role in the organization as we establish and accelerate change through the Global Business Services Organization.

This role requires heavy influence at all levels, leveraging data, tools, agility, leadership and grit to align leaders to a common purpose. The leader and their team work cross-functionally to determine priority projects and ensure successful delivery of transformation projects throughout the entire lifecycle.

The Director, Enterprise PMO is responsible for developing organizational project management capabilities, executing strategic initiatives, and for building, coaching, and developing high performing team responsible for both execution and enablement of PM functions.

This position will have the following responsibilities and duties:

Responsibilities and Duties

Program and Portfolio Management Duties –

  • Develop hierarchy to establish reporting from Portfolio, Program, and Projects – and develop reporting and governance cadence

  • Oversee the prioritization of our project portfolio including working closely with FP&A to develop and firm up business case and return on investment (project cost / benefit tracking)

  • Establish Objectives and Key Results – Linking the organizations projects up to the company strategic objectives to ensure measurable results – Linking each initiative clearly to the broader objectives and developing ways to measure and report performance and results

  • Manage and report cost/ benefits

  • Lead internal and external teams to ensure successful execution of large, complex, global projects

  • Lead demand and capacity management to ensure projects are properly resources and human capital is planned

  • Provide direction and stewardship for the functions within the Enterprise PMO and Global Business Services Organization – working across brands within IT, Finance, and our Product teams to engage sponsors and project stakeholders

  • Ensure projects have considered and properly evaluated any impact on our operating and key controls – to ensure current to future state business processes are properly mapped and managed

  • Develop program governance model and structure

  • Establish cross-functional goals and ensure there is a common understanding of scope and objectives

  • Consolidate status reporting across portfolio of projects and communicate through weekly project performance reports and regular steering committee and executive updates

  • Manage issues and risks

  • Manage change controls

  • Develop strong relationships with key internal and external customers and third-party partners PMO Enablement

  • Build team including recruiting, hiring, and mentoring of team

  • Develop process model to support the ongoing execution of initiatives – including the creation of standard ways of working across the project management lifecycle 5 process groups (initiate, plan, execute, monitor / control, and close) and knowledge areas

  • Creation of project charters, project management plans(workplans), resource planning, stakeholder engagement, status reporting, issue and risk management, cost, and closing to name a few

  • Creation of tools for performing process improvement and root cause analysis (Fish-Bone, 5 Y, Value Stream Analysis, and effort / impact matrixes)

  • Develop repository of projects for lessons learned and establish post portem processes

  • Influence leadership


  • Bachelor’s degree in business, information sciences, engineering, or equivalent years of industry experience. MBA preferred.
  • PMI PMP (Program Management Professional) certification preferred
  • 12+ years’ experience in strategy, project leadership, consulting (strategy & operations, technology), PMO, or other similar roles managing enterprisewide, complex global programs with multiple projects/work
  • Proven track record of influencing C-Level Business Leaders.
  • Visionary leader with a bias for execution who can also dig into the details with the front-line team
  • Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making
  • Project management skills; will have demonstrated the ability to push projects over the finish line with sound planning and persistent execution; will understand how to align resources, seek the input of key constituents, and manage others to achieve desired results
  • Proven experience in attracting, inspiring, developing, and retaining a diverse, high-performing global team of project coordinators, project managers, program managers and global process owners. streams
  • 25% travel average during normal circumstances

About BKNG

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:



● priceline

● agoda


● OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law. Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email with your request. M/F/V/D/SO

Our Brands