Legal Norwalk, Connecticut, USA

Contracts Manager

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands –, KAYAK, priceline,,, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $60 billion.

Job Overview

Booking Holdings is looking for an energetic, organized and experienced Contracts Manager with experience implementing and running contract management systems and other skills related to contract management and organization.

Responsibilities and Duties

Based in our Norwalk, CT office, and reporting to our Legal Operations Manager, your role will involve supporting the Legal team by creating and/or managing organizational and operational processes to improve the efficiency and effectiveness of the team and managing all aspects of the Company’s contracts management system (Apptus), contract approval process, and storage in the contract database.  You will also assist with legal operations generally and perform certain administrative tasks like scheduling and creating presentations.  The role requires an organized, detail-oriented, and highly efficient individual with great interpersonal and problem-solving skills.


Key Responsibilities:

  • Assist in the implementation, improvement and ongoing management of the Company’s contracts management system (Apttus) and help to facilitate roll-out of Apttus to Booking Holdings and its brands.

  • Serve as subject matter expert in Apttus, which includes: training users as needed, tracking requests from internal stakeholders, and generating reports on existing agreements to meet business needs.

  • Ensure proper storage of agreements executed by Booking Holdings, which includes the archiving of records in accordance with the Company’s document retention requirements.  Create and implement a standardized naming convention for storing contracts. Work with the company’s subsidiary brands to understand their storage and retention policies. 

  • Work closely with the Legal team to distribute and maintain updates to contract templates and playbooks, as well as policies and procedures on contract standards and document retention for Booking Holdings and its brands, and identify policy and procedure documents that are outdated or contradictory.

  • Prepare final versions of Booking Holdings agreements for execution, obtain required signatures through document signing software or otherwise. Ensure proper retention of signed agreements.  

  • Monitor third-party contracts for important changes, including price increases, required approvals, contract expiration and renewal dates, etc., and update this information in Apttus.

  • Assist in design, implementation and auditing of contract policies and procedures at the Company’s subsidiary brands. 

  • Administrative support of the Booking Holdings legal team. 


  • Bachelor’s degree from an accredited college or university required

  • Minimum 5-7 years of experience as a legal assistant, paralegal, legal office or operations manager, or comparable legal administration and/or management

  • In-depth experience and knowledge of Apttus, and contract management systems generally

  • Demonstrated experience of streamlining legal processes and administering contract and legal matter management systems

  • Adept at analyzing metrics and data, and creating reports containing key information

  • Working knowledge of common commercial agreements and NDAs, and the related contracting practices

  • High level of experience managing various legal-oriented administrative tasks with ease

  • Strong proficiency in common programs such as Powerpoint, G-suite and Excel, and e-signature tools

  • Prior experience working directly with key stakeholders throughout an organization including senior leadership, commercial sales & marketing, customer service and HR

  • Good judgment, high integrity, and strong communication skills

  • Comfortable operating under pressure/with sense of urgency

  • In-house experience in a technology company legal department a plus

  • Multi-tasking extraordinaire 

  • Some travel may be required with the position (post-Covid)


About BKNG 

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands: 



  • priceline

  • agoda


  • OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email with your request. M/F/V/D/SO  

Our Brands